I do not know if it applies to your case but here is an excert of a blog from hp.com Steps to Retrieve Data Encrypted with 2011 Drive Encryption for ProtectTools (vers. 6.x) Steps to Retrieve Data Encrypted with 2011 Drive Encryption for ProtectTools (vers. 6.x) If the computer system does not boot, and displays a message similar to “McAfee Endpoint Encryption. Fatal Error: 0xEE020002” or “pePC has been corrupted – ERROR 92h” on a hard drive encrypted with 2011 Drive Encryption for ProtectTools, there is a tool can be used to attempt to retrieve data from the hard drive.
Legal Notice: DiskTech 2011 tool is provided “As Is” by Hewlett Packard Company and McAfee, Inc. Neither Hewlett Packard nor McAfee provide any warranties either explicit or implied that any encrypted files can be retrieved using DiskTech 2011 or any other tool. Prior to encrypting any data, the user is advised to utilize backup utilities and perform frequent backups of their data to secure media. Instructions: You must have access to the backup encryption key (.dat file typically saved to a USB) and have the DiskTech2011.iso burned to a CD.
If you mean the Recovery DVD and not the Partition, you can start the Recovery back to Factory Settings with a HP machine by repeatedly pressing F11 at Boot. Or download the correct ISO file and make your own disk and use the Product Key that is on the COA Sticker.
Before attempting to boot from the DiskTech 2011 CD, you will need to go into the notebook BIOS and temporarily switch the drive controller to IDE mode (F10System ConfigurationDevice ConfigurationsSATA Device Mode). You will be asked to confirm this change to the Drive Controller, click the Confirm button to do so. A blue screen error (BSOD) will occur during boot if the drive controlled is set to any value other than IDE. Boot from the CD. Make sure the USB key containing your recovery key and any other external USB storage devices are attached to a USB 2.0 port (not USB SS port) before powering on.After booting, select whether or not to start network support (probably no for most users).Click 'Go' at bottom left.Select ProgramsMcAfee EETech.Click 'HP'.Navigate to the recovery key on your USB key. Select 'Open'. (If the encrypted drive is not mountable, it is here where you will usually receive an error)The drive should now be mounted.
You can leave the Authentication window open.Click 'Go'.Select ProgramsA43 File Management Utility.You should now be able to access the files on your drive and move them to an external device. When finished, don't forget to go back into the BIOS and change the controller back to AHCI mode. The files on the hard drive are still encrypted when this retrieval process is completed, and you will not be able to boot from this hard drive unless it is rebuilt. You may choose to store the hard drive in a secure location for future access to the files remaining on it. The files on the hard drive will not be accessible except through the DiskTech 2011 tool. You may choose to rebuild the operating system on the computer using OEM disks, or entering the HP Recovery Manager by pressing the F11 key during the boot process (if the recovery partition remains on the machine).
If the hard drive is formatted (by HP Recovery Manager or using the Quick Format feature on the OEM setup disks), all files on the hard drive will be wiped, and will no longer be accessible through any method. Note: If the data cannot be retrieved using the DiskTech 2011 tool, you may send your system to Hewlett Packard. HP may be able to retrieve the data through more intense data retrieval methods. However, HP cannot guarantee that any data can be retrieved from the hard drive.
You must contact HP Support for instructions to ship your system. The full exchange is here. Computer Repair, sorry to read about your client's password issue.
You didn't specify the laptop but I am assuming it is a commercial laptop. HP's Support is very familiar with password issues as a number of members have been directed there. If this is an EliteBook, you can call HP's EliteBook Premier Support team at 800 334-5133.
For ProBooks and other HP commercial notebooks, you can call 800 334-5144. Alternatively, you can ping me with the product number and serial number, and your contact information. Hello @Lucasperkins, the number given above ( 866 625-1175) is for U.S. Support for the Elite Series. Currently, there isn't dedicated Elite Series Support for Australia. However, is the support information for notebooks: Support / Warranty 13 10 47 If dialling internationally: +61 2 8278-1039 Monday - Friday 8.30am - 5.30pm (ex. Public holidays) (English only - Support times are Customer Local Time, or AEST if dialling internationally.
Mobile callers: check your phone plan for costs when calling Priority 13 numbers).
Hi all, i have an hp 625 laptop which ive had for a month or so running windows 7 pro.went to power it up yesterday (working perfectly the night before,powered down properly etc.) and no joy 8 ( it says 'non system disc or disc error' when i try to start. Also used hp's own tools (escape key at startup) and it didnt come up with any errors (despite lengthy hard disc scan) if i use my windows recovery disc which came with it,it gets as far as setup and asking where you want to install windows,but no hard disc shows up!! So it wont install to a disc it cant see. So cant even get windows to boot up to get my stuff off etc. Any help much appreciated, cheers, col. Hi, thanks for that.it all seemed to be fine settings-wise, but still no joy.
I also had an xp disc which came with the laptop, and when installing that it found a 30 gig partition (think this is an HP backup section), so installed xp there. The theory being if i could get an OS on it,then i could hopefully make it work, and right enough the rest of the hard disc showed up in disc manager, so was able to create partitions and format it (still no idea at all why it would do this when it was working fine). So am currently installing windows 7 again, fingers crossed. Re: content,there was nothing that important, i will try to use a couple of file recovery programs when it is back up and running, but dont know how successful they will be.